PxLens Wearable Glasses
Client
Proximie
Year
2023
Scope of Work
End-to-end Product Design
Location
London
"See what the surgeon sees". PxLens is a wearable headset that enables surgeons to stream their first-person perspective of procedures, bringing remote viewers closer than ever before. We have identified a pain point for our users when connecting the device to Wi-Fi. This project aimed to simplify the Wi-Fi setup process by allowing the user to connect their wearable device to their phone via Bluetooth.
Problem
The current process of connecting PxLens to Wi-Fi is clunky and unreliable, requiring users to navigate outside Proximie and scan a QR code from their wearable device. This poses a major barrier for usage, as customers cannot independently connect PxLens to Wi-Fi without assistance from Proximie staff, hindering their ability to fully utilize the product in sessions.
Results
The intended impact of my design solution for the PxLens Wi-Fi setup process is to streamline the user experience and make it easier for customers to connect their devices. By creating a Bluetooth hotspot within the Proximie app, users can search for nearby Proximie mobile apps and request Wi-Fi credentials directly, eliminating the need to navigate outside of the platform.
Increasing customer self-sufficiency and reducing reliance on Proximie staff for assistance
Simplified setup process will make it easier for new customers to join the platform
This improvement is intended have a significant impact on the business by increasing customer self-sufficiency and reducing reliance on Proximie staff for assistance. The simplified setup process will make it easier for new customers to join the platform, ultimately driving higher adoption rates and expanding the user base. The enhanced usability and seamless onboarding experience will position Proximie as an accessible and user-friendly solution, ultimately leading to increased sales and customer satisfaction.
